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  • John Thornton 2 posts 71 karma points
    Dec 28, 2023 @ 17:23
    John Thornton
    0

    uSync Import Error - Missing pack folder, {folder} this may be a load balancing issue?

    Hi folks,

    Our trial uSync Complete license expired on the 24/12 however I have just applied a new license to our Dev env and Staging env, in the Back office without any issues.

    I then created & exported a package on Dev and tried to import into Staging but am getting this error now:

     Timestamp  2023-12-28T15:45:54.2634953+00:00
@MessageTemplate:   Missing pack folder, {folder} this may be a load balancing issue?

folder  F:\hosting\dev.fhs.ie\2023-11-13\umbraco\Data\TEMP\uSync\exports\36a7bd30-6938-45e0-8a17-e0356300e16c\uSync

SourceContext   uSync.Expansions.Core.Physical.SyncPackFileService 

ActionId    39d6039b-a652-4ea5-b594-e3613edcfd7f

ActionName  uSync.Exporter.Controllers.uSyncNuExporterApiController.ImportPack (uSync.Exporter)

RequestId   40000368-0002-f600-b63f-84710c7967bb

RequestPath /umbraco/backoffice/usync/usyncnuexporterapi/ImportPack

ProcessId   11620

ProcessName w3wp

ThreadId    38

ApplicationId   e2ca345606c9f89f9a0b4e7895867dc6ef8e5edd

MachineName DEVDGLMSDNWKS02 

Log4NetLevel    ERROR

HttpRequestId   ac5c19fd-5833-492c-8a81-c4ad843387f8

HttpRequestNumber   648 

HttpSessionId   c3905e16-7cc4-275d-db1a-a90ce7555c5e

    This was working fine before the previous license expired. It is not a load balanced env. Both servers are standalone.

    Have I missed something or done something wrong ?

    Kind Regards,

    John.

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